Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopgemplus@gmail.com. Please note that returns will need to be sent to the following address:
Gemplus
16 Pettits Close
Romford,Essex
RM1 4EB
United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopgemplus@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopgemplus@gmail.com.
Returns & Exchanges
At GemPlus, we want you to shop with confidence, which is why we offer a 7-day return and exchange policy—no questions asked! This policy is designed to give our customers peace of mind, knowing that if a product doesn’t meet expectations, they have the option to return or exchange it. 💡
Returns Policy
If for any reason you are not satisfied with your purchase, you have 7 days from the date of delivery to return the item for a refund. Items must be in their original packaging, unused, and in the same condition as when received.
Exchanges Policy
If you’d like to exchange a product, simply return it within 7 days and we’ll happily exchange it for another item of your choice. Please note that:
- Customers are responsible for covering the return postage costs for exchanges, unless the product is damaged or defective upon arrival. 📦
- If the product is faulty, defective, or damaged, we will cover the return postage and send a replacement at no additional cost.
How to Return or Exchange
To initiate a return or exchange, please contact our customer service team with your order number, and we will guide you through the process. Once your item is returned, we’ll process the refund or exchange as quickly as possible.
Thank you for shopping with GemPlus. We’re committed to making your experience smooth and worry-free! 😊
