Frequently Asked Questions

Select the product you would like, choose any required colour, size or style options, select your quantity and add the item to your basket. You can then proceed through Shopify's secure checkout.

The payment methods currently available to you will be displayed during checkout. Express payment options may also appear where available.

Yes. Once your order has been successfully placed, Shopify will send an order confirmation to the contact details provided during checkout.

Our current product information shows typical Yodel delivery as approximately 2–4 days. Delivery times can vary depending on the destination and courier conditions.

Shipping is charged separately from the product price and is calculated according to the total weight of your order.

This means combining several lighter products into one order can offer better delivery value than paying a shipping amount hidden inside the price of every individual item.

Often, yes. Because shipping is based on the combined order rather than being built into every product price, adding several lighter items can reduce the effective delivery cost per item.

Our current returns policy allows eligible items to be returned within 7 days of delivery. Items should be unused, in their original packaging and in the same condition as when received.

Yes. Eligible products can be returned within the current 7-day exchange period. Contact us with your order number first so we can guide you through the process.

Customers are responsible for return postage for standard exchanges or change-of-mind returns. If an item arrives faulty, defective or damaged, GEMPLUS will cover the return postage in accordance with our current returns policy.

Contact us as soon as possible with your order number and details of the problem. We will guide you through the next steps and, where applicable, arrange the return and replacement process.

Product pages include the available product description, specifications, variant information and imagery. Many GEMPLUS products also include visual dimensions or additional product information further down the product page.

The GEMPLUS Premium collection contains selected products with dedicated GEMPLUS presentation and packaging. These products are displayed separately across the store so they are easy to identify.

Yes. GEMPLUS has a dedicated Eco-Friendly collection featuring reusable and more considered home and kitchen products where appropriate.

You can contact us by WhatsApp or email. Please include your order number when contacting us about an existing order so we can help you more quickly.

Of course. You can contact GEMPLUS before ordering if you need help with product information, dimensions, variants or anything else that may help you choose the right product.