GEMPLUS Seller Console Privacy Policy

GEMPLUS Seller Console — Privacy Policy

Last Updated: 14 October 2026

1. Introduction

GEMPLUS Seller Console is a private e-commerce management application operated by PLYA LTD, trading as GEM+ / GEMPLUS.

We are committed to protecting personal information and handling data responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how information is collected, accessed, processed, stored and protected through GEMPLUS Seller Console and its integrations with Amazon, eBay and Shopify.

Business: PLYA LTD
Trading Name: GEM+ / GEMPLUS
Website: https://www.gemplus.co.uk
Email: support@gemplus.co.uk
Telephone: +44 7301 264318

2. Information We Collect and Process

When an authorised user connects a marketplace account, GEMPLUS Seller Console may access and process the following information:

Marketplace Information: Seller account identifiers, marketplace settings and authorised account information.
Product Information: Product names, descriptions, SKUs, listing identifiers, prices, images and inventory quantities.
Order Information: Order numbers, transaction dates, purchased products, quantities, order status, refunds and delivery information.
Customer Information: Customer names, delivery addresses and other contact details where provided by an authorised marketplace.
Financial Information: Sales revenue, marketplace fees, refunds, shipping costs and profitability information.
Authentication Information: Authorisation tokens and technical credentials required to maintain secure marketplace connections.
Application Information: User accounts, permissions, authentication activity and technical diagnostic information.

We aim to limit access and processing to information necessary for the application's intended functionality.

3. How We Use Information

Information processed through GEMPLUS Seller Console is used for legitimate business operations, including:

Displaying and managing marketplace orders.
Monitoring inventory and stock availability.
Managing product listings and product information.
Generating sales, financial and profitability reports.
Tracking marketplace fees, refunds and other business expenses.
Synchronising authorised marketplace information.
Sending operational notifications about orders and inventory.
Maintaining secure connections between authorised accounts.
Troubleshooting technical issues and improving application reliability.

We do not sell marketplace customer information to advertisers or use it for unrelated marketing purposes.

4. eBay Integration and Data Access

GEMPLUS Seller Console integrates with eBay using authorised eBay APIs and OAuth authentication.

When an authorised eBay account is connected, the application may access information permitted by the account holder, including:

eBay seller account information.
Active product listings and inventory.
Orders and transaction information.
Order fulfilment and shipping information.
Customer details necessary for authorised order management.
Financial information associated with marketplace transactions.

Information obtained through eBay APIs is used for authorised e-commerce management purposes.

Users may revoke the application's access to their eBay account through the relevant eBay account settings.

GEMPLUS Seller Console is an independently operated application and is not owned or operated by eBay.

5. Amazon Integration

GEMPLUS Seller Console may connect to Amazon Selling Partner APIs to retrieve authorised seller information.

This may include:

Product listings and inventory.
Fulfilment by Amazon (FBA) stock information.
Orders and sales transactions.
Marketplace fees and financial reports.
Refunds and operational information.

Information obtained from Amazon is processed for internal seller management, reporting and operational purposes, subject to applicable Amazon developer agreements and data protection requirements.

6. Shopify Integration

GEMPLUS Seller Console may connect to Shopify stores through authorised Shopify API integrations.

Depending on the permissions granted, the application may process:

Store information.
Products, product images and variants.
Inventory levels.
Customer and order information.
Order fulfilment status.
Sales and financial reporting information.

This information is used to support authorised store management and business reporting.

7. Legal Basis for Processing

Where UK data protection legislation applies, we process personal information using an appropriate lawful basis.

Depending on the circumstances, these may include:

Legitimate Interests: Supporting lawful business administration, order management, inventory monitoring and operational reporting.

Contractual Necessity: Processing information required to fulfil applicable contractual obligations.

Legal Obligations: Retaining or providing information where necessary to comply with applicable legal, tax or regulatory requirements.

Where consent is legally required, it will be requested appropriately.

Marketplace OAuth authorisation permits technical access to specified account information but does not, by itself, establish consent as a UK GDPR lawful basis for every processing activity.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect information processed through GEMPLUS Seller Console.

These measures may include:

Secure authentication and access controls.
Restricted application permissions.
Encrypted connections using HTTPS.
Secure storage of marketplace API credentials and authorisation tokens.
Role-based access for authorised users.
Technical monitoring and security maintenance.

Application data may be processed using third-party infrastructure providers necessary for hosting, database management and application operation.

Although reasonable precautions are taken, no electronic storage or transmission method can guarantee absolute security.

9. Data Sharing and Third-Party Providers

Personal information may be shared with service providers where necessary to operate GEMPLUS Seller Console.

These may include:

Database and hosting infrastructure providers.
Authentication and security service providers.
Connected marketplace platforms, including eBay, Amazon and Shopify.
Technical service providers necessary for authorised application functionality.

Service providers must process information subject to applicable legal and contractual requirements.

We do not sell personal information to third parties.

We do not disclose marketplace customer information for unrelated advertising purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations and marketplace requirements.

Retention periods may depend on:

The nature of the information.
Operational and accounting requirements.
Legal or regulatory obligations.
Applicable marketplace developer policies.
The status of an authorised marketplace connection.

Where information is no longer required and no lawful reason for retention remains, it will be securely deleted or anonymised as appropriate.

11. Account Disconnection and Data Deletion

Authorised users may disconnect marketplace integrations or revoke application access through the relevant marketplace's account management facilities.

Revoking marketplace access prevents further API access under the revoked authorisation, but does not necessarily delete information previously retrieved.

Requests to delete information held by GEMPLUS Seller Console may be sent to:

support@gemplus.co.uk

We will review and respond to requests in accordance with applicable data protection requirements and any relevant legal retention obligations.

12. International Data Transfers

Some technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will apply appropriate safeguards where required by applicable UK data protection legislation.

These may include relevant contractual protections or other legally recognised transfer mechanisms.